Think about the last sales person who helped you ((or may be 'made you') buy something. It is highly likely that she would fall in one of these 3 groups.
1. The Stalkers
2. The Shockers
3. The No-Talkers
Let's get into the details a bit.
The Stalkers: These are the people who start following you the moment you enter the store. They act as if they have the noble intention of helping you find what you want, but I think they have a hidden motive and it is highly irritating.
'Dude I am not a kleptomaniac, leave me alone.' is what I feel like saying! In fact I have actually said that on a couple of occasions! I just hate it!
The Shockers: You would mostly find them in stores selling multiple brands. They quietly hide somewhere and keep watching you! The moment you touch something that their brand also sells, they would suddenly appear out of nowhere to scare you and start convincing why should pick up their brand over the ones you've been using for ages.
They would try to oversell so much that you would most likely get pissed off and walk out of the store, not even picking up your favorite brand! Or may be you would end up buying the absolutely the wrong product. I hate this too.
The No-Talkers: Here comes the third category who hate their job (I know that's a common phenomenon in the human race), and don't care about the customers either. She would continue to play with her hair or keep smiling at the saucy sms she just received on her mobile while you keep hunting the store for what you want. In-fact a few of them give you the 'Do you think you can even afford it' look too!
Needless to say I don't like this category either, but may be they are probably more bearable than the first two. At least they let you be on your own.
When we spend our hard-earned money on expensive goods, all we expect are a warm welcome, some honesty and a little bit of service. A good sales person can completely transform the shopping experience and will make you come back! But the question is, where are those good sales people!
And this is not limited to shopping alone. Even in restaurants we often actually end up paying a paying a service charge for no service at all! Happened with me at Punjabi by Nature last evening.
There still are a few good people who do their job of selling with honesty and passion! Do share your experiences, good and bad. And what do you think makes a sales person good?